‘Boomies” = Boom & Bucket employees

Partners, not traders

We’re trusted, long-term partners for our industry. We value the needs of our customers and seek to understand their points of view when solving problems. We’re gracious and enthusiastic members of our community.

How we live this

• We ask ourselves, “what would a great partner do?”
• We always seek to find common ground and empathize with our customers.
• We listen more than we talk.
• We design for real users and real needs.
• We build value for partners before they’re customers.
• We know that our business is based on trust. We match our words and our deeds.
• We prioritize long-term thinking. What’s best today might not be best for the long term.
• We strive to be the ideal solution for our customers - not the better of bad choices.

What this doesn't mean

• It doesn’t mean that the customer is always right, but we must always understand their perspective.
• It doesn’t give carte blanche to spend money and resources on customers. There’s still the judicious application of time and money to problem-solving.

Get in the Cab

Boomies are responsible for their own outcomes. When the need arises, they’re never afraid to get in the cab and own it. Individuals aren’t afraid to push hard to make sure we get excellent team outcomes. Along the way, we communicate and set expectations so fellow Boomies can rely on us.

How we live this

• Boomies take 100% responsibility.
• We assign “directly responsible individuals” to tasks and goals. Each DRI is the CEO of getting that thing completed.